Monitor and manage your online reputation.
Reviews, accurate business information, and social media activity impact your practice’s reputation and influences whether a potential patient decides to do business with you. Practices need a way to manage all of these factors in a scalable way.
With Reputation Catapult , you can keep on top of online activity affecting the reputation of your practice, including reviews, listings, and social media.
Key Features Of Reputation Catapult
- Compile reviews from dozens of sites so you can easily see what’s being said about your practice online.
- Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources.
- Monitor where your practice is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
- Use competitive benchmarking to see how your practice stacks up to the competition on social media outlets and local search.
- Respond to Google and Facebook reviews in just two clicks using pre-loaded default templates. Plus, you can edit or delete any templates and customize your own.
Frequently Asked Questions
What is reputation management?
The reputation of a practice is both what you say about yourself and what others say about you. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way practices are being defined and how fast their reputations spread.
What is presence management and how does it help my practice?
Presence management is making sure that potential patients can find the right information about your practice online. Correct and consistent listings across directories, review sites and social networks is crucial.
Why is online review monitoring important?
With over 33 million local reviews on Yelp alone, it’s clear that patients are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and you need to be paying attention.